Salesforce Delivery Manager

• Provide leadership and management for client delivery projects
• Solid experience in managing Salesforce projects
• Good understanding of core Salesforce functionalities
• Knowledge of one or more Salesforce clouds
• Project oversight, manage the planning, execution, and delivery of Salesforce solutions, ensuring projects meet client requirements and are delivered on time and within budget
• Manages individual projects or smaller project portfolios
• Leads project teams, including developers, administrators, and business analysts
• Ensures timely delivery of projects within budget and scope
• Focuses on tactical execution and operational efficiency
• Team leadership, build and nurture high-performance teams, providing guidance and support throughout the project lifecycle
• Client collaboration, working closely with clients to understand their needs, communicate project progress, and manage expectations
• Risk management, identify potential risks in projects and implement proactive measures to mitigate them
• Leading the overall delivery team to deliver the Salesforce solution which could be across multiple Clouds (i.e. Sales, Service, Marketing, Commerce, Revenue Cloud)
• Lead effective agile/scrum teams to deliver high-quality Salesforce solutions
• Ensuring that the solution accurately reflects and meets the defined expectations of the business
• Identify and confirm risks/issues and appropriately manages and develops mitigating approaches
• Follow and understand new Salesforce product and capabilities resulting from product releases and acquisitions
• Manage the detailed level of effort estimates and translation to commercials for proposed solutions
• Coach and mentor team members
• Support in interviewing prospective candidates

• Extensive experience (typically 6+ years) across delivery within the Salesforce ecosystem
• A minimum of 3 years in managing medium to large-scale Salesforce projects or programs
• Proven track record of collaborating and managing global teams
• Strong understanding of Salesforce platform capabilities, best practices, and implementation strategies
• Proven ability to manage project and collaborate alongside cross-functional teams and manage diverse stakeholders effectively
• Excellent interpersonal skills to facilitate collaboration among team members and clients
• Strong problem-solving abilities to address challenges that arise during project execution
• Familiarity with commercial models, agile methodologies and project management principles
• Ability to work collaboratively in a fast-paced, dynamic environment
• A proactive, innovative mindset with a passion for driving revenue growth and delivering client value

Salesforce certifications across the 360 are highly desirable