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Salesforce Delivery Director

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking a Senior Salesforce Delivery Director to oversee the successful delivery of Salesforce programs, ensuring alignment with client needs and strategic objectives. You will report to the Head of Delivery and Governance within our practice. The ideal candidate will already be doing a similar role, will come with extensive expertise in Salesforce transformation, a blend of technical ability, whilst demonstrating exceptional leadership, stakeholder management and delivery across global teams, a client centric and creative mindset in a dynamic and fast-paced environment

Job Responsibility:

  • Provide leadership and management for client delivery programs and prospect client pre-sales engagements
  • Extensive experience in managing complex Salesforce transformation programs
  • Extensive experience in managing multiple teams and workstreams across the globe
  • Deep understanding of Salesforce's latest features and industry best practices
  • Oversees multiple complex projects simultaneously
  • Mentors and leads teams of delivery managers and technical consultants
  • Drives strategic decision-making and problem-solving
  • Creates and drives Project/Product Roadmaps and Go To Market Strategies
  • Handles complex client escalations and negotiations
  • Focuses on long-term strategic goals and business outcomes
  • Project oversight, manage the planning, execution, and delivery of Salesforce solutions, ensuring projects meet client requirements and are delivered on time and within budget
  • Team leadership, build and nurture high-performance teams, providing guidance and support throughout the project lifecycle
  • Client collaboration, working closely with clients to understand their needs, communicate project progress, and manage expectations
  • Risk management, identify potential risks in projects and implement proactive measures to mitigate them
  • Stakeholder communication, serve as the primary point of contact between clients and project teams, facilitating effective communication and collaboration
  • Roadmap development, create and maintain project roadmaps that align with client goals and objectives
  • Leading the overall delivery team to deliver the Salesforce solution which could be across multiple Clouds (i.e. Sales, Service, Marketing, Commerce, Revenue Cloud....)
  • Lead effective agile/scrum teams to deliver high-quality Salesforce solutions
  • Ensuring that the solution accurately reflects and meets the defined expectations of the business
  • Identify and confirm risks/issues and appropriately manages and develops mitigating approaches
  • Follow and understand new Salesforce product and capabilities resulting from product releases and acquisitions
  • Manage the detailed level of effort estimates and translation to commercials for proposed solutions
  • Coach and mentor team members
  • Support in interviewing prospective candidates

Requirements:

  • Extensive experience (typically 15+ years) across delivery within the Salesforce ecosystem
  • A minimum of 10 years in managing large-scale Salesforce projects or programs
  • Proven track record of leading and managing global teams
  • Salesforce expertise: Strong understanding of Salesforce platform capabilities, best practices, and implementation strategies
  • Leadership Skills: Proven ability to lead cross-functional teams and manage diverse stakeholders effectively
  • Communication Skills: Excellent interpersonal skills to facilitate collaboration among team members and clients
  • Analytical Skills: Strong problem-solving abilities to address challenges that arise during project execution
  • Tools and Process: Familiarity with commercial models, agile methodologies and project management principles
  • Salesforce certifications across the 360 are highly desirable
  • Salesforce commerce cloud and Retail Industry experience are highly desirable
  • Ability to work collaboratively in a fast-paced, dynamic environment
  • A proactive, innovative mindset with a passion for driving revenue growth and delivering client value

Nice to have:

  • Salesforce certifications across the 360
  • Salesforce commerce cloud and Retail Industry experience
What we offer:
  • Competitive compensation and benefit package
  • Flexible work options
  • Inclusive work environment
  • Learning and Development opportunities
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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