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NTT DATA Logo NTT DATA · IT - Software Development

Salesforce Data Production Support Manager

United States, Atlanta · Job Posted May 04, 2026
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Job Description

The Salesforce Data Production Support Manager role at NTT DATA involves leading the Salesforce production support function, ensuring high system availability and performance across various Salesforce clouds. Candidates should have over 10 years of IT experience, with at least 7 years on the Salesforce platform and 3 years in a leadership role. Responsibilities include managing incident and change management processes, mentoring a team, and collaborating with stakeholders. Strong skills in Salesforce, incident management, and effective communication are essential. This position offers a hybrid work model in Atlanta, Georgia.

Job Responsibility

  • Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
  • Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
  • Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
  • Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
  • Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
  • Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
  • Ensure proper monitoring, alerting, and observability across Salesforce environments
  • Oversee release support activities including deployments, validation, and post-release monitoring
  • Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
  • Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
  • Stay current with Salesforce platform updates and proactively assess impact on production environments

Requirements

  • 10+ years of experience in IT, with 7+ years on the Salesforce platform
  • Minimum 3+ years of experience in a production support leadership or managerial role
  • 7+ years of strong experience in Salesforce production support, incident management, and service operations

Nice to have

  • Deep understanding of Salesforce architecture, data model, and platform capabilities
  • Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations
  • Experience with ITIL processes (Incident, Problem, Change Management)
  • Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.)
  • Proven ability to manage SLAs, KPIs, and service performance metrics
  • Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences
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