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enpal Logo enpal · IT - Administration

Salesforce CTI & Support Admin

Germany, Berlin · Job Posted March 10, 2026
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Job Description

Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.

Job Responsibility

  • Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment
  • Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce
  • Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring
  • Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels
  • Streamline customer service support processes and integration with other systems, such as Microsoft Teams
  • Manage operational requests, troubleshoot issues, and collaborate with diverse user groups
  • Develop and maintain documentation on processes, policies, and application configurations
  • Conduct training sessions for business owners on new features and assist with rollouts

Requirements

  • Experience in contact center environment or telephony-related work
  • Knowledge of integrating contact center platforms with CRM solutions like Salesforce
  • Minimum 2-3 years of experience as a Salesforce Administrator or similar roles, ideally in Sales and Service Cloud
  • Strong analytical, communication, organizational, and problem-solving skills
  • Ability to work effectively in a collaborative team setting
  • Curiosity about helping others and converting problems into solutions

What we offer

  • The chance to be part of a fast-growing and future-oriented startup
  • Help to make the world a bit better
  • Work with the best in the industry and grow with us
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