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Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.
Job Responsibility:
Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment
Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce
Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring
Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels
Streamline customer service support processes and integration with other systems, such as Microsoft Teams
Manage operational requests, troubleshoot issues, and collaborate with diverse user groups
Develop and maintain documentation on processes, policies, and application configurations
Conduct training sessions for business owners on new features and assist with rollouts
Requirements:
Experience in contact center environment or telephony-related work
Knowledge of integrating contact center platforms with CRM solutions like Salesforce
Minimum 2-3 years of experience as a Salesforce Administrator or similar roles, ideally in Sales and Service Cloud
Strong analytical, communication, organizational, and problem-solving skills
Ability to work effectively in a collaborative team setting
Curiosity about helping others and converting problems into solutions
What we offer:
The chance to be part of a fast-growing and future-oriented startup
Help to make the world a bit better
Work with the best in the industry and grow with us