Salesforce CRM Manager Job at Appian Corporation (McLean)

Business Analysis Manager - Salesforce CRM Analytics

This role supports strategic and operational decision-making by delivering insig...

Location

United States , Bellevue; Overland Park; New York; Frisco

Salary:

77900.00 - 140500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
4-7 years Working experience solving analytical problems using quantitative approaches
4-7 years Working experience reporting and analyzing performance & data visualization (Salesforce CRM Analytics, Tableau, Power BI, etc.)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and SF CRM Analytics reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization
Participate in the design and administration of reporting structures and interfaces for standardized use across teams
Also responsible for other duties/projects, as assigned by business management as needed

What we offer

Annual stock grant
employee stock purchase plan
401(k)
free year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Salesforce CRM Project Manager

Our client, a prominent leader in the Canadian healthcare and pharmaceutical dis...

Location

Canada , Mississauga

Salary:

79.65 - 85.46 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

Bachelor’s degree in Information Systems, Business Administration, or a closely related field (or equivalent professional experience)
5 to 7+ years of dedicated project management experience steering large-scale enterprise application deployments, with a proven track record specifically in Salesforce CRM or major SaaS implementations
Deep understanding of Agile, Scrum, and hybrid frameworks, with a demonstrated ability to unblock teams and maximize delivery velocity
Solid background coordinating matrixed, cross-functional teams and managing tier-one external vendors
Exceptional English communication and stakeholder management skills to interface across diverse business units

Job Responsibility

Lead the end-to-end lifecycle of Salesforce CRM implementations, maintaining strict control over scope, timelines, deliverables, and financial forecasting using advanced enterprise portfolio management software
Facilitate core Agile ceremonies—including sprint planning, daily stand-ups, and retrospectives—while collaborating closely with Product Owners to optimize backlog health and release schedules
Act as the primary liaison between business units, technical architects, and executive leadership, delivering transparent status reports and facilitating steering committee evaluations
Direct day-to-day operations with external systems integrators and managed service providers, monitoring performance metrics and ensuring accountability to contract commitments
Oversee risk mitigation strategies, compliance protocols (such as SOX requirements), cutover coordination, and post-launch hypercare phases to guarantee smooth operational deployment

What we offer

Competitive Compensation: Highly attractive hourly rate or annual salary structure with comprehensive corporate perks
Dynamic Work Environment: Join a forward-thinking, collaborative team utilizing modern project management tools and methodologies
Professional Growth: Lead high-visibility, impactful enterprise projects that shape the future of healthcare technology
Flexible Hybrid Setup: Enjoy the perfect balance of collaboration and remote flexibility with a 2-day-a-week in-office schedule at a modern Mississauga campus
Long-Term Potential: Kickstart your journey with a stable 9-month initial tenure featuring strong prospects for contract renewal or full-time permanent conversion

Fulltime

Delivery Manager (Project Manager) - CRM Consulting

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow ...

Location

Canada , Vancouver

Salary:

Not provided

Two Circles

Expiration Date

Until further notice

Requirements

5+ years of experience in project or delivery management
Experience delivering client-facing projects in consulting, CRM, or technology environments
Strong ability to manage complex projects with multiple stakeholders
Experience coordinating across cross-functional teams
Excellent communication and stakeholder management skills

Job Responsibility

End-to-end project delivery
Portfolio oversight
Client delivery & communication
Cross-team coordination
Budget & scope management
Global delivery & scaling

Fulltime

CRM (Salesforce) Analyst

At Four Seasons, we are driven by a commitment to exceptional service and experi...

Location

Canada , Toronto

Salary:

70000.00 - 85000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

University degree in Information Systems, Computer Science, Engineering or Business Administration with a technical or IT interest is preferred
Minimum of 3 years of progressive experience in systems operations and application administration, with a strong emphasis on Salesforce solution
Demonstrated hands-on expertise in Salesforce, including configuration, administration, data management, reporting, and end-user support
Proven ability to translate business needs into clear documentation, including business requirements, technical specifications, and test plans, with experience in execution and validation
Salesforce certifications (e.g. Administrator, Business Analyst, Platform App Builder) are considered a strong asset
Experience creating clear and effective process flows, system diagrams, and data models using tools such as Visio or similar platforms
Familiarity with collaboration and project management tools such as JIRA, Confluence, SharePoint, and Monday.com
Exposure to design and prototyping tools (e.g., Figma) is considered an advantage
Working knowledge of Agile, Waterfall, and hybrid delivery methodologies, with the ability to adapt to evolving project needs
Strong analytical, problem-solving, and technical troubleshooting capabilities, supported by effective interpersonal and communication skills

Job Responsibility

Support and enhance Residential Salesforce applications across Development, Marketing, Sales, and Property Operations functions
Manage system configuration and user access to ensure effective, reliable and compliant platform operations
Partner with business stakeholders to review, refine, and document user stories and functional requirements
Analyze business requirements and recommend scalable, effective Salesforce-based solutions
Execute system testing, support release planning, and coordinate deployments to ensure high-quality delivery
Provide ongoing system support, including troubleshooting, issue resolution, and user assistance
Develop and maintain dashboards and reports to enable data-driven decision-making
Maintain deep functional and technical knowledge of Residential Salesforce applications and capabilities
Support the establishment and adoption of data governance and process standards
Identify and drive opportunities for efficiency, automation, standardization, and continuous improvement

Fulltime

Senior Manager, CRM

Driven by the purpose of creating mutual understanding through language, Babbel ...

Location

United States , New York City

Salary:

110000.00 - 126000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

At least 5 years of CRM experience in a high-volume, revenue-focused role
experience in a B2C subscription-based tech company is a plus
A test-and-learn approach to work: you embrace new tools and AI to drive meaningful process improvements, and you treat iteration — including failure — as part of the path to step-change results
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing upsell-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities
Lead the end‑to‑end development, deployment, and continuous optimization of personalized high‑value customer journeys that improve conversions and long‑term customer value
Identify and implement new upsell and winback programs to improve customer lifetime value
Plan and maintain a revenue-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Continuously improve performance through rigorous experimentation and optimization from A/B and multivariate test design through to data-driven evaluation and decision-making
Lead campaign analysis and report on expansion efforts, providing actionable insights and recommendations
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

Crm Manager

Location

United States , New York

Salary:

90000.00 - 110000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

Minimum 4 years of CRM experience in a high-volume, retention-focused role
experience in a B2C subscription-based tech company is a plus
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing retention-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance
Proficiency with A/B and multivariate testing methodologies

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities and reduces churn
Lead the end-to-end development, deployment, and continuous optimization of personalized high-value customer journeys that improve conversions and long-term customer value
Identify and implement new retention programs to improve customer satisfaction and lifetime value
Plan and maintain a retention-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Lead campaign analysis and report on retention efforts, providing actionable insights and recommendations for continuous improvement
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, 401K and company matching, comprehensive benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

Senior Crm Manager

As Senior CRM Manager, you’ll own our CRM strategy across the full customer life...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Expertise in Salesforce Marketing Cloud including journey builder, automation, segmentation, and reporting
Experience building SQL to build targeting segments
Proven experience leading CRM or lifecycle marketing in a fast-paced, customer oriented and data-led business
Strong background in cross-channel CRM development, with hands-on experience integrating CRM with offline sales and customer service operations
A data-driven and analytical mindset, confident using data to interrogate performance, test hypotheses, and inform strategy
Excellent communication skills, with the ability to write and edit clear, engaging customer messaging that drives response and retention
Strong commercial acumen and an ability to connect marketing activity to customer and business outcomes
Comfortable managing budgets, testing roadmaps, and senior stakeholders in a dynamic, growth-oriented environment
A proactive, curious, and ambitious approach, motivated by building something new, improving continuously, and delivering real impact

Job Responsibility

Develop and implement a cross-channel CRM strategy that connects online and offline touchpoints, collaborating closely with sales, customer service and product teams to influence processes and ensure a seamless customer experience
Build and optimise automated customer journeys, triggered communications, and nurture flows across email, SMS, WhatsApp, phone and other key channels
Deeply understand our customer base and behaviours to drive segmentation, personalisation, and testing strategies that maximise engagement and conversion
Translate CRM data and performance metrics into actionable insight, using analytics to interrogate customer behaviour and continually improve campaign and channel performance
Define, track, and report on CRM KPIs (open rates, CTR, conversions, retention, product penetration, persistency etc.), clearly linking marketing activity to commercial and customer outcomes
Partner with Growth, Product, and Customer Service teams to ensure consistent, on-brand messaging and a joined-up customer experience across all touchpoints
Champion data quality, compliance, and governance, ensuring all CRM activity meets GDPR and consent management standards
Manage and mentor a CRM Manager, fostering a test-and-learn culture that encourages innovation and continuous improvement

What we offer

All colleagues eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when you join us, increasing up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Flexible working
Private Health Cover
Critical Illness Cover
Simply Health
Cycle to Work Scheme
24-Hour Ecare
Financial & Mortgage Advice

Fulltime

Product Manager, CRM

The Salesforce Product Manager combines strong product and operational process e...

Location

Netherlands; Germany; United Kingdom; Italy , Amsterdam; Berlin; London; Milano

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

3+ years of product management experience, with hands-on involvement in CRM products, Salesforce experience preferred
Strong product mindset, with the ability to frame problems, make trade-offs, and keep teams focused on outcomes in complex system landscape
Experience translating complex business, contractual, or operational needs into clear product requirements, roadmaps, and prioritized backlogs
Data-driven approach, using data to inform decisions while applying sound business judgement where information is incomplete
Demonstrated analytical and problem-solving skills, able to identify gaps and contribute practical, scalable solutions to cross-functional challenges
Strong communication skills, with the ability to create clear product narratives, explain trade-offs, and support stakeholders through change
Confidence working with and influencing a broad set of stakeholders across technical and non-technical teams in a global environment
Adaptability to changing priorities and environments
Strong analytical skills with the ability to interpret complex information
Client-oriented mindset with a focus on delivering value

Job Responsibility

Act as primary product linkage between business stakeholders, the Salesforce team, and Product & Technology, ensuring business priorities are clearly understood and reflected in the CRM roadmap
Support the definition, maintenance, and delivery of the CRM roadmap, working closely with CRM and Billing & Payments leadership and teams, to surface synergies and address cross-team dependencies early
Lead structured assessments of current (“as-is”) business processes and contribute to the definition of future (“to-be”) processes, helping identify opportunities, benefits and impacts of proposed changes
Translate commercial, contractual, and operational needs, challenge assumptions and translate them into clear, actionable product requirements that support effective delivery within a complex systems landscape
Work closely with the Salesforce Business Partners and engineering teams to ensure solutions align with agreed process models and integrate effectively across platforms
Support scalable and well governed CRM data foundations that enable reliable reporting, analytics, and downstream use cases
Drive change and adoption by promoting new ways of working, supporting users through transitions, and helping teams realise value from the CRM platform
Clearly communicate priorities, progress, trade-offs, and outcomes to a broad set of stakeholders through strong narratives and data-backed decision making

What we offer

Flexi-Week and Work-Life Balance: four-day Flexi-Week at full pay and no reduction to annual holiday allowance
variety of different paid special leaves
Flexi-Office: international culture and flexibility through hybrid/remote work possibilities to work across Awin regions
Health & Well Being: access to various initiatives and sports offers
Development: extensive training suite Awin Academy covering a wide range of skills
Remote Working Allowance: monthly allowance to cover running costs and support for setting up remote workspace
Appreciation: peer-to-peer program to thank and reward colleagues by sending a voucher

Fulltime

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Salesforce CRM Manager

Job Description

Job Responsibility

Requirements

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