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This role collaborates directly with project team members and key internal stakeholders to scope out projects and requirements related to Salesforce CPQ. This is a highly visible role collaborating directly with colleagues in the US. This role involves understanding business needs, designing, configuring and testing Salesforce CPQ. Must be able to create and understand user stories, code reviews, SOW, and lead discovery meetings, configuration, testing, migration and integration support of the CPQ product. This role is instrumental in the success of our go-to-market and revenue functions.
Job Responsibility:
Consult with business users to identify current operating procedures, create process flow documents, and translate those procedures into frictionless system requirements
Work with internal stakeholders to recommend process enhancements and gain acceptance of proposed system design
Serve as the CPQ & related systems expert, providing best practices and oversight of system architecture to ensure scalable processes
Analyze, design, and configure software to support complex pricing, quoting, and contract management processes in alignment with business goals
Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc
Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc as well as maintaining and troubleshooting existing configurations and development
Salesforce CPQ expert and key contributor in projects, including architecture, development, configuration, UAT, data migration and governance
Provide day-to-day end-user support for CPQ
assist with documentation of complex system requirements and related user processes
Prepare documentation including Requirements and Design documents, Configuration Workbooks, Test Cases other documentation as required through the project lifecycle
Monitor project milestones and communicate project progress to leadership
Research and communicate changes in upcoming versions of Salesforce CPQ and other integrated applications
Participate in cross-functional teams that address strategic business issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce CPQ optimization
Design, develop and maintain integration/synchronization programs to seamlessly synchronize data between Core Business Applications and Salesforce CPQ
Experience with enterprise integration tools and extract, transformation and load tools
Contribute and assist with other company/department projects and initiatives unrelated to Salesforce administration
Requirements:
Salesforce Administrator certification - Required
Salesforce CPQ Administrator certification is preferred
6+ years hands-on experience (or equivalent knowledge) functioning as a Salesforce CPQ administrator
Experience in the customization, optimization, and configuration of complex automations related to Salesforce CPQ & related modules
Self-starter who is able to identify friction points between systems and process, and work cross-functionally to optimize end user experience
Experience using AI tools to enhance productivity, innovation, or problem-solving
Proven ability to independently perform discovery, design, development, testing, implementation, documentation and updating as it relates to software and system administration
Ability to work independently and cross-functionally to solve complex problems for the business
Excellent verbal and written communication skills
Proven ability to design and optimize business processes across systems
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