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Cyclad Sp. z o.o. Logo Cyclad Sp. z o.o. · IT - Software Development

Salesforce Consultant (Sales & Service Cloud)

Poland B2B 170.00 - 180.00 PLN / Hour · Job Posted May 31, 2026
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Job Description

We are looking for an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud to support international CRM transformation initiatives. In this role, you will combine business analysis, solution design, and hands-on configuration work to deliver scalable Salesforce solutions aligned with business goals. This position is ideal for someone who enjoys working closely with stakeholders, leading functional streams, and driving end-to-end CRM delivery in Agile environments.

Job Responsibility

  • Gather, analyze, and document business and functional requirements
  • Lead workshops and collaborate with stakeholders across business and IT teams
  • Translate business needs into user stories, epics, and backlog items
  • Design scalable Salesforce solutions aligned with business processes and customer needs
  • Configure and optimize Salesforce Sales Cloud and Service Cloud functionalities
  • Collaborate with architects and technical teams to ensure high-quality delivery
  • Support end-to-end project delivery across: analysis, solution design, configuration, rollout, and stabilization
  • Guide Product Owners and support backlog prioritization and structure
  • Coordinate functional workstreams and mentor less experienced consultants
  • Act as a trusted advisor for business stakeholders throughout the project lifecycle

Requirements

  • Strong experience delivering Salesforce or equivalent CRM projects
  • Proven expertise in: Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Experience across the full project lifecycle from requirements gathering to rollout
  • Strong Business Analysis and stakeholder management skills
  • Hands-on configuration experience and understanding of Salesforce best practices
  • Ability to design end-to-end CRM solutions aligned with business objectives
  • Experience working as a Lead Consultant or Functional Lead
  • Ability to work effectively in international and cross-functional environments
  • Fluent English skills (C1 level required)

Nice to have

  • Experience within the Energy & Utilities sector
  • Experience with Agile methodologies such as Scrum or SAFe
  • Exposure to AI and automation capabilities within CRM ecosystems
  • Dutch language skills

What we offer

  • Fully remote cooperation model within the EU
  • Opportunity to work on international Salesforce transformation projects
  • Long-term collaboration with global stakeholders and delivery teams
  • Dynamic and Agile work environment
  • Opportunity to influence CRM strategy and customer experience improvements
  • Exposure to modern Salesforce and digital transformation initiatives
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