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Salesforce Business Analyst

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Optimizely

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Location:
Vietnam , Hanoi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position will be responsible for gathering requirements, providing insight, designing documentation, and working cross-functionally to implement and maintain our enterprise systems stack.

Job Responsibility:

  • Gather requirements for projects related to enterprise systems, integrations, processes, and operations
  • Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
  • Create and maintain documentation in partnership with cross-departmental teams related to process and operations
  • Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
  • Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
  • Identify gaps in process, operations, and systems
  • Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
  • Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
  • Understand the data flows between systems
  • Develop and maintain trust cross-departmentally

Requirements:

  • 2 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)
  • Familiar with Salesforce Sales Cloud and CPQ
  • Ability and commitment to work from 6:00 PM to 2:00 AM Vietnam Time to ensure overlap with US business hours

Nice to have:

  • Related educational degree or certificates
  • System Administration
  • ITIL Service Delivery
  • Agile methodology certifications
  • Public presentations of your work: speaking at conferences, articles published, book author
  • Salesforce, SuccessFactors, Marketo, & NetSuite certifications

Additional Information:

Job Posted:
April 11, 2026

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