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Salesforce Business Analyst

United States, New York City (NYC) Employment contract 100000.00 - 123000.00 USD / Year · Job Posted May 29, 2026
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Job Description

As a Salesforce Business Analyst on the Information Systems team in our New York office, you’ll play a vital role in partnering closely with Sales and Account Management teams to design, configure, and improve scalable CRM workflows and business systems solutions. This role combines business process analysis, solution design, and hands-on system implementation to help our global revenue organization operate more efficiently and effectively.

Job Responsibility

  • Partner with global business stakeholders to deeply understand business needs and translate them into scalable CRM solutions
  • Design, configure, and maintain workflows, automations, and business processes within Salesforce and related business applications
  • Evaluate and implement practical GenAI use cases that directly improve business users’ productivity and workflow efficiency
  • Continuously identify opportunities to optimize workflows, reduce manual effort, and enhance the overall user experience across business systems
  • Manage system enhancements through the entire lifecycle: discovery, testing, rollout, documentation, and user support
  • Collaborate cross-functionally with global Information Systems, RevOps, and business stakeholders on high-impact initiatives

Requirements

  • 2–5+ years of hands-on experience as a Salesforce Business Analyst or Implementer with a deep understanding of the platform
  • Hands-on experience with Salesforce Flows and a strong technical grasp of declarative automation
  • Proven track record designing and implementing scalable workflows, automations, or business process improvements within CRM platforms
  • Strong core BA skills, including experience gathering business requirements and translating them into practical system solutions
  • Solid business acumen, with a strong understanding of sales or go-to-market (GTM) processes and how systems support operational efficiency
  • Enthusiasm for innovation, specifically around Generative AI tools and how they can improve business workflows and productivity
  • Excellent communication skills and the ability to collaborate effectively in a team environment
  • Strong analytical mindset combined with excellent self-learning abilities
  • Autonomy and adaptability, with the ability to take ownership of deliverables and collaborate effectively with a manager and team based in a different time zone

Nice to have

  • Salesforce certifications
  • Experience building GenAI solutions for business processes using Agentforce or other AI tools
  • Familiarity with SQL/SOQL for data analysis and troubleshooting
  • Exposure to low-code/no-code automation tools or light scripting experience (e.g., Python, JavaScript)

What we offer

  • Comprehensive benefits (health, dental, vision, 401k matching)
  • Pre-tax commuter benefits
  • Fully stocked kitchen
  • Various gym partnerships
  • Hybrid work schedule with 3 days in-office
  • Discretionary bonus
  • Equity
  • Flexible PTO
  • Medical/dental/vision insurance
  • Competitive 401(k) match
  • Paid parental leave
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