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Robert Half is seeking a Salesforce Business Analyst on behalf of our client. This role serves as the primary liaison between business stakeholders and technical teams, helping to improve business processes and maximize the value of the Salesforce platform. The ideal candidate combines strong business analysis skills with hands-on Salesforce experience and enjoys working closely with users to gather requirements, support enhancements, and drive continuous improvement initiatives.
Job Responsibility
Partner with business stakeholders to understand business needs and identify opportunities for process improvement
Gather, analyze, and document business and functional requirements
Translate business requirements into Salesforce solutions and system enhancements
Support Salesforce configuration, process improvements, and ongoing platform optimization
Create and maintain business process documentation, workflows, and functional specifications
Collaborate with technical teams, administrators, and business users throughout project lifecycles
Support project planning, implementation, testing, and post-deployment activities
Facilitate meetings, workshops, and requirements-gathering sessions with stakeholders
Assist with user training, adoption, and change management efforts
Troubleshoot issues, support end users, and help drive resolution of system-related challenges
Requirements
3+ years of experience as a Business Analyst, Salesforce Analyst, or similar role
Experience gathering and documenting business requirements and translating them into system solutions
Hands-on experience working within the Salesforce platform
Understanding of Salesforce objects, workflows, data structures, and business processes
Strong analytical, problem-solving, and process improvement skills
Ability to communicate effectively with both technical and non-technical stakeholders
Experience supporting projects through requirements gathering, testing, implementation, and user adoption activities
Strong organizational skills with the ability to manage multiple priorities
Nice to have
Salesforce Administrator certification
Experience supporting Salesforce enhancements, integrations, or platform implementations
Experience with reporting, dashboards, and data analysis within Salesforce
Familiarity with Agile project environments
Experience working closely with cross-functional business teams
What we offer
Medical, vision, dental, and life and disability insurance