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Cyclad Sp. z o.o. Logo Cyclad Sp. z o.o. · IT - Software Development

Salesforce Business Analyst (Agentforce)

B2B · Job Posted May 04, 2026
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Job Description

Join a project where you will play a key role in shaping Salesforce Agentforce solutions by bridging business needs with technical delivery. This position is ideal for a Business Analyst who combines strong requirements engineering skills with a practical understanding of how Salesforce and Agentforce work in real project environments.

Job Responsibility

  • Elicit, analyse, and document business requirements for Salesforce solutions
  • Translate requirements into detailed, Salesforce-ready specifications (objects, flows, integrations, Agentforce use cases)
  • Collaborate closely with solution architects and developers to ensure feasibility and proper data model alignment
  • Support UAT preparation, testing, and defect triage
  • Explain expected Agentforce behavior and its impact on configuration and processes
  • Ensure smooth handover from requirements to development
  • Contribute to high-quality delivery in a production Salesforce environment

Requirements

  • Proven hands-on experience in Agentforce implementation projects (mandatory)
  • Strong background in Business Analysis and requirements engineering in Salesforce context
  • Ability to translate business needs into clear, actionable technical specifications
  • Solid understanding of Salesforce configuration and Agentforce behavior
  • Experience working closely with developers and architects
  • Strong communication skills and English at business level
  • High level of self-organization and accountability

Nice to have

  • Experience in retail industry projects
  • Broader exposure to Salesforce ecosystem and service processes

What we offer

  • 100% remote work model
  • Opportunity to work on cutting-edge Salesforce Agentforce solutions
  • Involvement in real, business-critical implementations
  • Collaboration with experienced international teams
  • Environment focused on quality, ownership, and delivery excellence
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