Salesforce Business Analyst

Perfaware

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Perfaware is looking for a skilled OMS Business Analyst with recent experience on the Salesforce platform to join our team. In this role, you will act as the critical link between business stakeholders and technical teams, helping to define, analyze, and optimize order management and omnichannel inventory processes within Salesforce. As an OMS Business Analyst, your expertise will drive successful Salesforce OMS implementations that enhance order lifecycle management and inventory visibility across channels.

Job Responsibility:

Lead discovery sessions to gather and analyze business requirements related to order management, fulfillment, and inventory across omnichannel environments
Document detailed functional and non-functional requirements for Salesforce OMS configurations and integrations
Collaborate closely with Salesforce architects, leads, and business stakeholders to design scalable OMS solutions aligned with business goals
Define user stories and acceptance criteria for Salesforce OMS features including order orchestration, sourcing rules, and inventory reservations
Facilitate workshops and meetings to align cross-functional teams on OMS processes such as Available-to-Promise (ATP), ship-from-store, and returns management
Support testing activities including creating test cases, coordinating User Acceptance Testing (UAT), and assisting with issue resolution during Salesforce OMS deployments
Analyze order and inventory data to identify process improvement opportunities and recommend automation using Salesforce Flow and analytics tools
Maintain clear and up-to-date process documentation, including as-is and to-be workflows for omnichannel order fulfillment

Requirements:

Minimum 3 years of experience as a Business Analyst with at least 1 year focused on Salesforce OMS and inventory solutions
Strong understanding of Salesforce OMS capabilities such as order lifecycle management, sourcing and allocation rules, and omnichannel inventory concepts
Experience with Salesforce platform configuration including Process Builder, Flow, Reports, and Dashboards
Familiarity with integration patterns involving REST/SOAP APIs and middleware platforms like MuleSoft, Boomi or Kafka
Excellent communication and stakeholder management skills to translate business needs into technical requirements
Bachelor’s degree in Supply Chain Management, Information Systems, Computer Science, or a related field

Nice to have:

Salesforce Business Analyst, Platform App Builder, or Order Management Specialist certifications
Experience with ERP/WMS integrations (e.g., SAP, Oracle) to support inventory and order synchronization
Passion for innovation and continuous learning in digital commerce and supply chain technologies

What we offer:

Complete and competitive benefits
Collaborative work environment
Competitive compensation
Generous work/life opportunities
Outstanding benefits package that includes paid time off plus holidays
Eligibility for several rewards and recognition programs, including billable bonus opportunities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Salesforce Business Analyst – OMS