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Salesforce B2C Commerce L2 - Support Agent

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Valtech

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Location:
India , Bengaluru

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an SFCC-L2 Support Agent, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

Job Responsibility:

  • Monitoring: Regular monitoring of the production platform and report on the health of the applications
  • Ticket Management: Manage day-to-day tickets received in the support queue
  • Initial analysis of the tickets, apply work around, problem linkage, and right escalation to L3 for further analysis if required
  • Maintain acknowledgement and closure SLAs with right prioritization of the tickets
  • Maintain the quality of ticket resolution
  • Communication: Effective communication within the team and with the customers
  • Excellent written and oral communications
  • Documentation: Effective utilization of training and documents
  • Creation/modification of documents based on the needs/requirements

Requirements:

  • 4 years of experience in support activities on handling the L2 incidents and monitoring health of production platforms
  • In-depth knowledge and troubleshooting skills
  • Expertise on SFB2C, Order Management system and ITIL process on incidents
  • Understanding end-to-end e-commerce workflow
  • Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
  • Monitoring SFTP batch jobs and system alerts

Nice to have:

Experienced in Agile methodologies and consulting (a plus)

What we offer:
  • Flexibility, with hybrid work options (country-dependent)
  • Learning and development, with access to cutting-edge tools, training and industry experts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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