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This is a rare opportunity to join a major telecommunications organization during a critical transformation phase. Following a strategic review of their existing ecosystem, the business has committed to a complete redo. As the Salesforce Architect, you will be instrumental in designing and implementing a clean, scalable Sales & Service Cloud solution from the ground up, ensuring the "new" environment avoids the complexities of the past while meeting high-capacity enterprise demands.
Job Responsibility:
Lead the architectural design for a new Salesforce instance, specifically focusing on the implementation of Sales & Service Cloud
Work alongside the Business Unit to ensure alignment across RSP, Sales & Account Management, Marketing, and New Development workstreams
Oversee the strategy, ensuring the new environment remains robust while the legacy system is eventually decommissioned
Manage technical stakeholders and Vendors to ensure delivery remains in line with the Enterprise Architecture roadmap
Provide expert guidance on best practices to ensure the long-term health and scalability of the Salesforce ecosystem
Requirements:
Extensive experience in Salesforce Architecture within large-scale enterprise environments
Proven track record with Sales Cloud and Service Cloud implementations
Prior experience in the Telecommunications sector is highly regarded
Strong Communication skills with the ability to articulate technical debt and architectural roadmaps to diverse stakeholders
Experience in Vendor Management and navigating third-party delivery partnerships (Preferred)