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Salesforce Architect III

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Capstone IT Staffing

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IT - Software Development

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Job Description:

We are seeking a Salesforce Architect to lead the design and implementation of enterprise Salesforce solutions that power customer-facing and user-facing systems. This role is ideal for a strategic thinker who combines deep technical expertise with a strong focus on customer experience, service quality, and scalable platform design. You will play a key leadership role in shaping Salesforce architecture across Sales Cloud, Service Cloud, and Experience Cloud while driving measurable improvements in customer engagement and operational performance.

Job Responsibility:

  • Design and implement end-to-end Salesforce solutions aligned with business and customer needs
  • Ensure architectural decisions prioritize usability, accessibility, responsiveness, reliability, and scalability
  • Establish best practices for maintainable, high-performing Salesforce ecosystems
  • Collaborate with business stakeholders and UX teams to map user and customer journeys
  • Translate experience insights into platform enhancements and architectural improvements
  • Drive measurable improvements in engagement, satisfaction, and service outcomes
  • Architect APIs and integrations that streamline customer support and service delivery ecosystems
  • Design event-driven and domain-aligned solutions to enable personalized, consistent customer interactions
  • Integrate Salesforce with enterprise systems, cloud platforms, and middleware solutions
  • Identify and evaluate emerging Salesforce capabilities and customer experience patterns
  • Lead proof-of-concepts and experiments focused on reducing friction, latency, and manual effort
  • Improve operational metrics such as response time, first-contact resolution, and user satisfaction
  • Contribute within an Agile Release Train (ART) environment
  • Participate in PI planning, backlog refinement, and architecture alignment
  • Provide guidance that enables incremental, customer-focused delivery
  • Coach engineers, analysts, and product owners on customer-centric architectural practices
  • Foster a culture of shared accountability, continuous improvement, and inclusive collaboration

Requirements:

  • 5+ years of enterprise Salesforce architecture experience (Sales Cloud, Service Cloud, Experience Cloud)
  • Strong background in customer support, case management, and digital self-service platforms
  • Experience mapping customer journeys and translating insights into scalable technical solutions
  • Expertise in API design, event-driven systems, and modern integration patterns
  • Familiarity with domain-driven design principles
  • Understanding of operational and customer success metrics
  • Strong communication skills and ability to align cross-functional teams
  • Experience working in Agile environments
  • SAFe experience preferred

Additional Information:

Job Posted:
March 03, 2026

Work Type:
Remote work
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