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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

Salesforce Applications Support Analyst

United Kingdom, London Employment contract 50500.00 - 51000.00 GBP / Year · Job Posted June 10, 2026
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Job Description

We’re looking for a Salesforce Application Support Analyst to join Hyde’s technology team and play a key role in keeping our business systems reliable, effective and easy to use. This is a great opportunity for someone who can combine technical knowledge with a customer-focused mindset. You’ll support and improve Salesforce, help resolve day-to-day issues, work with colleagues across the business and contribute to better services for customers and teams.

Job Responsibility

  • Provide day-to-day support for Salesforce, helping users with system, data, access and performance issues
  • Investigate problems, identify root causes and work with colleagues or suppliers to put fixes in place
  • Support system upgrades, testing, releases and continuous improvements to keep applications stable and effective
  • Carry out approved Salesforce configuration changes, such as flows, page layouts, validation rules and automation
  • Help improve data quality, reporting and system performance so teams can make better decisions and deliver better services
  • Work closely with technology teams, business stakeholders and suppliers to make sure Salesforce continues to meet operational needs.

Requirements

  • Experience supporting Salesforce in a business environment, ideally including Service Cloud
  • Good understanding of Salesforce configuration, reporting, automation and data management
  • Strong problem-solving skills and the ability to investigate technical and data issues in a structured way
  • Experience of working with incident, change and release processes in a technology or support environment
  • Clear communication skills and the ability to work well with technical teams, suppliers and non-technical colleagues.

What we offer

  • Employer pension contributions of up to 10%
  • Minimum of 25 days’ annual leave plus bank holidays
  • Life insurance
  • Health cash plan
  • Access to flexible benefits
  • Wellbeing support
  • Ongoing learning and development opportunities.
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