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Salesforce and Cloud Coach System Administrator

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Medius

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Location:
Tunisia , Tunis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented and proactive Salesforce (SFDC) and Cloud Coach System Administrator to join our CXO Operations team. This role will be responsible for managing, optimizing, and scaling the Salesforce and Cloud Coach ecosystem to enable efficient project delivery, resource management, and customer success tracking across the CXO (Customer Experience Organization). This role will report to the Senior Director, CXO Strategy & Operations. You’ll partner closely with PS leadership, Finance, and the broader CXO to ensure our systems and processes provide actionable insights, streamline execution, and support strategic growth initiatives.

Job Responsibility:

  • Serve as the primary administrator for Salesforce for CXO related changes and Cloud Coach, ensuring system stability, scalability, and data integrity
  • Maintain user roles, profiles, permissions, and security settings aligned to PS and CXO operating models
  • Manage system integrations between Salesforce, Cloud Coach, and related tools (e.g., NetSuite, PowerBI, HiBob)
  • Support release management, including sandbox testing, documentation, and deployment of configuration changes
  • Configure and optimize Cloud Coach for project management, resource planning, and time tracking, ensuring consistency with PS methodology and delivery frameworks
  • Partner with CXO Strategy& Operations team and PS leadership to design automation that enhances project lifecycle visibility (from scoping → delivery → closure)
  • Support the creation of dashboards and reports to track KPIs such as backlog velocity, utilization, attach rates, project margins, and TTFV (time to first value)
  • Troubleshoot user issues, manage support tickets, and ensure timely resolution and communication
  • Collaborate with the CXO Education & Enablement team to develop training, on-demand learning modules, and process documentation
  • Partner with CXO Operations leadership to map and optimize end-to-end business processes within Salesforce and Cloud Coach
  • Identify automation opportunities to reduce administrative overhead and increase project team productivity
  • Document processes, best practices, and SOPs to drive consistent usage and adoption across global teams
  • Act as the system liaison between Professional Services, IT, RevOps, FinOps and other CXO functions
  • Translate business requirements into technical configurations, ensuring alignment between operational goals and system capabilities
  • Train and support end users on new features, workflows, and dashboards in Salesforce and Cloud Coach

Requirements:

  • 3–5 years of experience administering Salesforce in a Professional Services, SaaS, or CX organization
  • 2+ years hands-on experience with Cloud Coach or a similar PS automation/project management solution
  • Strong understanding of Professional Services delivery models (resource planning, utilization, forecasting, billing)
  • Proficiency in reporting and dashboard creation within Salesforce (Lightning), including custom fields, objects, and flows
  • Excellent analytical and problem-solving skills with attention to detail and data integrity
  • Strong communication and stakeholder management skills, capable of translating business needs into system design
  • Self-starter comfortable in a fast-paced, evolving environment

Nice to have:

  • Salesforce Administrator Certification (ADM-201) or equivalent
  • Experience with NetSuite, Power BI, or other business systems integrations
  • Background in business operations, project management, or financial reporting for Professional Services
  • Experience supporting global Professional Services teams across multiple time zones and regions
What we offer:
  • Great Team
  • Opportunity for Career & Professional Development
  • Collaborative and Meritocratic work culture
  • Supportive Leadership
  • Free snacks
  • Reversed mentorship program

Additional Information:

Job Posted:
January 03, 2026

Work Type:
Hybrid work
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