Salesforce Analyst Job at Brandeis University (Waltham)

Salesforce Analyst

Brandeis University

Location:
United States , Waltham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

82900.00 - 94700.00 USD / Year

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Job Description:

Brandeis University is seeking a curious, collaborative, and mission-driven Salesforce Analyst to join our Information Technology Services (ITS) team. If you’re inspired by technology’s role in supporting a world-class research university—and you love translating business needs into powerful system solutions—this role offers the opportunity to make a meaningful impact across campus. At Brandeis, our people are our strength. We offer a competitive salary, robust health and wellness benefits, a generous 403(b) match, and tuition assistance for employees and their families. We are also proud to support a hybrid work model, with meaningful in-office collaboration on our beautiful Waltham campus.

Job Responsibility:

Salesforce Analysis & Optimization (80%): Collaborate one-on-one with end users and subject matter experts to gather requirements and design enhancements
Map, convert, and validate data from non-Salesforce systems into Salesforce
Support system upgrades and enhancements—requirements gathering, documentation, configuration, testing, and rollout
Provide day-to-day functional and technical support for Salesforce and related applications
Manage and resolve help tickets through TeamDynamix within SLA expectations
Develop roadmaps for the continued growth and adoption of Salesforce across university departments
Training & Knowledge Transfer (20%): Develop and deliver training materials in partnership with the ITS Change Management Office
Maintain and expand documentation for end-users and internal ITS stakeholders
Serve as a resource and advisor to colleagues seeking to better understand Salesforce and related tools
Other Responsibilities: Participate in ITS-wide initiatives and projects as needed

Requirements:

BA/BS degree required
3+ years of Salesforce experience plus Salesforce Certified Administrator (required)
Hands-on experience with Salesforce configuration and management of Contacts, Accounts, Leads, and Opportunities
Experience with data conversion, mapping, and validation across systems
Strong analytical, troubleshooting, and time-management skills
Ability to maintain confidentiality and work effectively under deadlines
Curiosity and the ability to learn new technologies to solve business challenges

Nice to have:

Higher education experience
Familiarity with declarative Salesforce tools
Experience with event management or email marketing platforms (Linvio, Account Engagement, etc.)

What we offer:

competitive salary
robust health and wellness benefits
generous 403(b) match
tuition assistance for employees and their families

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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