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Salesforce Agentforce Lead

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Salesforce Agentforce Lead will be responsible for delivering innovative AI solutions on the Salesforce platform for Public Sector clients. This role requires a strong background in Salesforce architecture, stakeholder management, and team leadership.

Job Responsibility:

  • Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies
  • Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud
  • Technical Delivery: Support the delivery of the solution development including prompt engineering and ‘traditional’ Salesforce development
  • Act as an escalation point for technical issues raised by your development team
  • Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact
  • Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes
  • Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps
  • Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence
  • Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset development
  • Act as a strategic advisor and squad lead to deliver agentic AI solutions on the Salesforce platform
  • Identify and refine use cases that will bring value to our clients
  • Lead teams comprising of business analysis, user researchers, Agentforce developers and testers to deliver the solution
  • Lead product demonstrations to the client and build relationships with technical and non-technical stakeholders

Requirements:

  • Bachelor's degree in Computer Science
  • Proven ability to engage with senior stakeholders
  • Strategic alignment of technical decisions with long-term business vision
  • Strong presentation, communication, and facilitation capabilities
  • Experience leading design sessions and articulating trade-offs between design choices
  • Experience in consulting and Project Lead roles, with demonstrated leadership in driving digital transformations within the Public Sector
  • Experience in Designing and Deploying custom Agentforce Agents for autonomous work flows, intent design, prompt template and Natural Language interaction
  • Use Agentforce Testing Center to test and validate agents
  • Track performance metrics and execute iterative improvements based on data
  • Deep understanding of Salesforce platform with a focus on Agentforce on at least three of the following Salesforce Cloud (and willingness to learn in other areas): Service Cloud, Data 360 (fka Data Cloud), Public Sector Solutions, Other Salesforce Industries solutions, Service Cloud Voice
  • Provide clear recommendations on solution approaches, architectural patterns, and design trade-offs
  • Review and quality-assure design artefacts for completeness and compliance
  • Salesforce certifications are highly desirable including Salesforce Certified Agentforce Specialist, Salesforce Certified Data Cloud Consultant, Salesforce Certified Application Architect, Public Sector Solution Accredited Professional (optional)
  • Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers
  • Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)
  • Ability to design secure solutions for enterprise environments
  • End-to-end Salesforce platform implementation experience (hands-on development experience a plus)
  • Extensive experience with Agile, Scrum, and Waterfall methodologies
  • Ability to design scalable solutions for enterprise environments
  • Be confident in working with source-driven devops strategies, including use of Git for version control and have experience with CI/CD platforms
  • Any experience of Unlocked Packages (2nd Generation Packaging) is desirable
  • Review the delivery of developers in your team, ensuring best practices are followed and implementations align to your proposed design
  • Must hold or be able to obtain UK Security Clearance

Nice to have:

  • Proactive: Anticipate challenges and propose solutions before issues escalate
  • Active Listener: Deeply understand stakeholder concerns before advising
  • Influential: Guide discussions towards best practices while respecting diverse viewpoints
  • Problem-Solver: Focus on solutions rather than dwelling on obstacles
  • Resilient: Maintain positivity under pressure and when facing competing priorities
  • Thought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes
  • Rapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Commitment to diversity and inclusion
  • Inclusive work environment prioritises mutual respect, accountability, and continuous learning
  • Range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network

Additional Information:

Job Posted:
January 29, 2026

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