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As a Salesforce Technical Administrator, you’ll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You’ll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams. You’ll also help create automation and operational improvements using Flows, Salesforce configuration, and light technical development support where needed. In addition, you’ll help bring structure and speed to incident response, releases, data quality, and documentation in a fast-moving agile environment. This position reports to our Sr. Director, Enterprise Applications & Integrations, and has the opportunity to be based in our Bengaluru, India Office.
Job Responsibility:
Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models
Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes
Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals
Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy
Resolve production issues and support cases within defined SLAs using structured incident management practices
Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting
Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles
Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability
Contribute to emerging AI-driven process improvements, including Agentforce-related configuration and automation support
Requirements:
A bachelor’s degree in a technical discipline or equivalent professional experience
4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment
Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model
Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end to end
Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments
Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems
Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado
Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise
Salesforce Certified Administrator required
Platform App Builder and Agentforce certification recommended