Salesforce Administrator

• Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
• Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
• Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
• Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
• Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
• Ability to coordinate work with geographically dispersed project team – Zoom/Slack/Email connectivity & presence balanced with the ability to get things done is required
• Minimum 2-3 years of experience as a Salesforce.com administrator
• Salesforce.com Admin (ADM201 and ADM211) certifications recommended
• Sales Cloud, Service Cloud certifications preferred
• Working knowledge of Salesforce standard functionality including user management, security settings, reports, dashboards, and page layouts
• Ability to create and modify basic formula fields, workflow rules, and process builder flows
• Strong troubleshooting skills with ability to diagnose and resolve common user issues
• Comfort learning new features and helping users adopt platform capabilities
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Previous experience working in a SCRUM or agile environment preferred

• Salesforce.com Admin (ADM201 and ADM211) certifications recommended
• Sales Cloud, Service Cloud certifications preferred
• Previous experience working in a SCRUM or agile environment preferred

This role may be eligible for a bonus