Salesforce Administrator Job at The Telegraph (London)

Salesforce Administrator

The Telegraph

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Salesforce Administrator to help with the ongoing development of our Salesforce.com deployment. As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform. Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you’ll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills. The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth.

Job Responsibility:

Serve as a primary system administrator for the Salesforce at The Telegraph
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Coordinate the evaluation, scope and completion of support tickets and new development requests
Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities
Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Document development and releases in Jira and Confluence

Requirements:

Experience in Salesforce configuration, including Service Cloud
Experience of working in 1st and 2nd line support
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Strong communication and collaboration skills
Ability to master new technical tools
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred

Nice to have:

Previous experience working in a SCRUM or agile environment

What we offer:

Dynamic working opportunities
Medical cover
Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
Life assurance
Season ticket loans
Access to a variety of training and development opportunities through The Academy

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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