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Salesforce Administrator

https://www.hammond.com.au/ Logo

HammondCare

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Location:
Australia, St Leonards

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The role of Salesforce Administrator reports into the Platforms Manager and is to ensure that HammondCare gets the best value from its investment in business systems.

Job Responsibility:

  • All aspects of user setup, roles, profiles, permissions, public groups, etc
  • User support tickets – troubleshoot and resolve user issues
  • Identify, gather, and clarify requirements as user stories and acceptance criteria from users and stakeholders
  • Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports
  • Salesforce data migration and transformation using data loader
  • Keep technical documentation up to date
  • Environment and deployment management tasks
  • Implementation partner engagement and support
  • Monitoring user adoption and supporting improvement champions
  • User training and creating training materials
  • Communications and collaborations across other business teams

Requirements:

  • High level communication and interpersonal skills, ability to work well to problem solve within a team
  • At least 2 years demonstrated experience as a Certified Salesforce Administrator or equivalent experience delivering user support in Salesforce or as part of an implementation team, or within a similar application support role (additional time in a support role highly regarded)
  • Tertiary qualifications in information systems or the equivalent work experience
  • Business Analytics skills such as running discovery workshops, eliciting requirements, writing agile user stories, mapping/mining business processes, training users and preparing project and training documentation
  • Practical knowledge of the development lifecycle and devops processes
  • Strong planning and organisational skills with the ability to priorities tasks to meet deadlines, excellent analytical skills, and attention to detail
  • Expert computer skills including end user device operating a variety of systems and applications
  • A willingness to learn and continue grow your skills in this role

Nice to have:

  • Experience with implementing Service Cloud, Sales Cloud, Health Cloud, Field Service Lightning, Service Cloud Voice, or Digital Engagement
  • Experience in the Aged Care, Health Sector or Non-profit organisation
  • Salesforce Platform App Builder, Developer, UX Developer or other Salesforce Certification
  • Webform building experience and a knowledge of web styling and development
  • Experience with the Atlassian toolset, specifically with Confluence and Jira Projects
  • Experience with writing Test Scripts and/or using Test Automation Tools
  • Additional SQL programming skills, basic working knowledge of MS SQL server & other MS automation tools, experience in Power BI
What we offer:
  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
  • Additional leave purchase options and 14 weeks paid parental leave
  • Flexible working options, including hybrid arrangements
  • Discounts on everyday products and services
  • Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
  • Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
  • Health & Wellbeing programmes
  • Reward & Recognition programmes
  • Referral bonuses
  • Career and professional development opportunities

Additional Information:

Job Posted:
July 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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