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Vodafone Logo Vodafone · IT - Administration

Salesforce Administrator

India, Pune · Job Posted June 10, 2026
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Job Description

We are seeking a Salesforce Administrator to ensure the stable, secure, and efficient operation of the Salesforce platform within a dynamic Telecom IT environment. The individual will manage day-to-day platform activities, support incident and service request resolution, and contribute to change and release processes. This role involves close collaboration with business and technical teams to maintain system reliability, improve data governance, and enhance overall user experience.

Job Responsibility

  • Manage incident and service request resolution, ensuring timely and effective support
  • Administer user access, roles, profiles, and permissions in line with governance standards
  • Perform data maintenance and ensure strong data quality and governance practices
  • Configure Salesforce features including workflows, flows, validation rules, dashboards, reports, and approval processes
  • Support release and deployment activities through structured change and release processes
  • Monitor platform performance and ensure system stability and optimisation
  • Engage with stakeholders to gather requirements, provide solutions, and maintain clear communication
  • Maintain documentation, track issues, and ensure appropriate escalation where required
  • Collaborate with cross-functional teams to deliver enhancements and resolve complex issues

Requirements

  • Experienced Salesforce Administrator with proven hands-on platform experience
  • Certified Salesforce Administrator (Advanced certification preferred)
  • Strong understanding of Salesforce configuration, administration, and system maintenance
  • Proficient in user and licence management, security settings, and access control
  • Knowledgeable in Salesforce products and functionalities
  • Effective communicator with the ability to interact with business stakeholders and end users
  • Skilled in managing expectations and providing clear support and issue resolution
  • Comfortable working in cross-functional environments with both technical and non-technical teams
  • Educated to degree level in computer science or a related technical discipline (preferred)

Nice to have

  • Advanced certification preferred
  • Educated to degree level in computer science or a related technical discipline (preferred)

What we offer

  • Opportunity to work on enterprise-scale Salesforce environments within a global organisation
  • Exposure to structured change and release management practices
  • Collaborative work culture with cross-functional teams and stakeholders
  • Opportunities to contribute to continuous improvement and system optimisation
  • A supportive environment focused on learning, growth, and innovation
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