This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Salesforce Administrator at Vanta, you will play a critical role in supporting our GTM systems infrastructure while taking ownership of key technical initiatives. Building on foundational support and troubleshooting, you'll tackle more complex system issues, drive improvements to our internal support processes, and contribute to sprint-based development work alongside the broader Business Systems team. The mission of the Business Systems team is to deliver scalable, integrated solutions that empower the GTM and Finance teams to achieve their goals, maximize revenue, and enhance operational efficiency. By streamlining processes and enhancing data accuracy, the team supports informed decision-making and operational excellence. This role will contribute to Vanta's mission by ensuring our GTM systems are reliable, scalable, and continuously improving. You will independently manage complex technical issues, drive process improvements, and begin contributing to sprint-based projects that enhance system functionality and user experience.
Job Responsibility:
Own complex support resolution: Independently manage and resolve high-complexity issues in the internal support queue for GTM systems, including Salesforce, Outreach, LeanData, and Nue. Identify patterns in issues and implement preventative solutions
Drive system improvements: Lead initiatives to improve support workflows, reduce recurring issues, and enhance system stability. Document solutions and create knowledge base articles to improve team efficiency
Contribute to sprint work: Work on sprint-based projects to build new system functionality, optimize existing processes, and implement enhancements that support business growth and operational efficiency
Salesforce Administration: Design and build Salesforce Flows, validation rules, and custom objects. Implement system configurations that support evolving business requirements and scale with organizational growth
Cross-functional collaboration: Partner with stakeholders across GTM Operations, Sales Operations, Finance, and other teams to support them with system issues, troubleshoot challenges, and deliver effective solutions that keep them productive
System monitoring and maintenance: Proactively monitor system performance, conduct regular health checks, and perform ongoing maintenance to ensure platform stability and optimal user experience
Debugging: Proactively identify, troubleshoot, and resolve system errors and technical issues to ensure system stability and functionality
Requirements:
3+ years working with Salesforce administration and GTM systems, with demonstrated progression in technical complexity
Advanced Salesforce expertise: Strong hands-on experience building and debugging Flows, Process Builders, validation rules, and system integrations. Comfortable working with APIs and understanding system architecture
Problem-solving and systems thinking: Proven ability to diagnose complex technical issues, identify root causes, and implement scalable solutions. Experience moving from reactive troubleshooting to proactive system improvements
Support queue management: Track record of managing high-volume support queues with 100+ users, including prioritization, escalation management, and maintaining SLAs
Process improvement: Experience identifying inefficiencies and implementing solutions that improve team productivity and system reliability
Collaboration and communication: Excellent interpersonal skills with the ability to work across teams, translate technical concepts for non-technical audiences, and manage stakeholder expectations effectively
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What we offer:
Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events