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This role is ideal for a mid-level Salesforce administrator who enjoys hands-on administration work across Sales Cloud, with exposure to Service Cloud. You will contribute to high-priority platform initiatives, support scalable integrations, and help strengthen the overall Salesforce environment.
Job Responsibility
Provide daily support for Salesforce users, including case resolution and troubleshooting
Administer and configure Sales Cloud and Service Cloud, including portals, bots, and dashboards
Manage users, roles, profiles, permission sets, and sharing rules
Build and maintain custom fields, page layouts, record types, and Lightning pages
Implement configuration changes such as validation rules, picklists, and automated flows
Design and optimize Salesforce Flows to automate and streamline business processes
Collaborate with business analysts and end users to gather and implement requirements
Maintain system documentation and create user guides and training materials
Participate in QA testing and deployment activities
Monitor system performance and identify areas for improvement
Support multiple Salesforce instances and assist with upgrades and enhancements
Use Azure DevOps to track work and collaborate on project tasks
Requirements
Salesforce Administrator Certification
3+ years of experience in Salesforce administration
Strong understanding of Salesforce best practices and functionality
Experience with Azure DevOps or similar project tracking tools
Excellent communication and customer service skills
Ability to work independently and collaboratively in a fast-paced environment