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Salesforce admin support Internship at Hewlett Packard Enterprise. The SFDC Frontline Admin role is part of the Sales & Partner Experience, Global Sales Organization. The scope of this organization is to cover all the transformational processes and SFDC changes and ensure ongoing integration of all new users into SFDC. SFDC Frontline Admin role is the key support on the SFDC platform regarding all objects this include technical and business support.
Job Responsibility:
Provide SFDC support across all objects and processes
Act as single point of contact for user issues via case management workflow
Deliver high-quality troubleshooting and resolution within defined SLAs
Collaborate with global teams (IT, Advanced Admin, Partner Support, etc.)
Perform user setup and access management (roles, permissions, queues)
Support system testing (UAT) and manage defect resolution
Handle data imports and updates using mass upload tools
Participate in ad hoc projects
Analyze cases for continuous process improvement
Support over 80 sales-related SFDC scenarios
Requirements:
Currently enrolled in a Bachelor or Master's degree
Customer support or troubleshooting experience preferred
Strong English communication and analytical skills
Proactive, self-driven, detail-oriented, and fast learner
Ability to multitask, drive change, and work independently
Moderate Excel proficiency
Nice to have:
Customer support or troubleshooting experience
What we offer:
Initial extensive onboarding
Ongoing learning and development throughout the duration of the program
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