Sales

• Keeping everything tidy and organized
• Actively contributing to IKEA's sales results
• Knowing IKEA products and actively learning their features to present relevant and high-quality solutions to our customers
• Approaching customers, demonstrating empathy and active listening, asking questions that allow us to explore the needs and dreams of customers, to arrive at the best solutions for their homes
• Ensuring that the products and solutions presented in the various sales areas have adequate communication so that customers who prefer can buy independently
• Analyzing the capacity of the available sales space, based on system information, to always ensure the availability of items for the customer
• Having visibility into how the different IKEA sales channels (stores, planning studios, website and app) can be integrated into the customer's shopping experience, for products and services

• A passion for customer service, with confident communication and an available and empathetic approach
• An interest in design, furniture and decoration and a willingness to help people with all budgets create their dream home
• A focus on understanding customer needs and preferences, presenting tailored and personalized solutions, according to our product and service offerings
• A willingness to learn and develop knowledge that allows us to offer an increasingly better experience to our customers, in the context of omnichannel retail
• A flexible and receptive approach to change, with initiative and proactivity

Experience in sales or customer support

• Co-workers Restaurant: space dedicated to co-workers, with diverse and healthy options, for a complete meal at an affordable price
• Schedules communicated in advance so that it is easier to reconcile work with your personal life
• Social and psychological support through the CÖNTIGO program
• Annual bonus to celebrate the joint effort to grow the business
• Discounts and benefits in partnerships: gyms, technology, cosmetics, hotels, travel, etc.
• Opportunities for ongoing online, in-class and on-the-job training to explore your potential