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Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!
Job Responsibility
Own Day-to-Day Vendor Performance Monitoring
Drive Root Cause Analysis & Action Plans
Support Strategic Sales Programs
Ensure Visibility & Accuracy in Sales Reporting
Coordinate Cross-Functional Projects
Strengthen Vendor Relationships
Prepare Stakeholder Communications
Requirements
3–5 years experience in Sales Operations, Vendor Management, or BPO Sales Delivery
Ability to work US business hours
Proven track record managing performance in a BPO or contact center setting
Experience coordinating cross-functional projects
Strong analytical skills and proficiency in Google Workspace (Sheets, Slides, Docs)
Excellent communication skills, including written updates and executive presentations
Self-starter with a bias for action and comfort working in matrixed teams
Nice to have
Deep understanding of Uber products and Delivery ecosystem in US/Canada
Prior experience supporting sales teams or outbound call programs
Experience resolving data/reporting issues and driving long-term solutions
Familiarity with Salesforce or sales tracking tools
Experience in a fast-paced, high-growth environment
Industry knowledge in food/retail delivery or restaurant sales
Experience with modern sales methodologies (e.g. Challenger, SPIN, MEDDIC)