Sales Trainer Jobs

Helpware

Location:
Mexico, Guadalajara

Category:
Education

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross-training, new product training, updates, refreshers, and recursive training, and deliver training events and learning solutions using all mediums, including in-class, e-learning, virtual facilitation, and blended techniques.

Job Responsibility:

Deliver training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms
Act as a floor walker during production periods, offering real-time support and guidance to agents
Assist agents with technical troubleshooting, handling escalations, and providing coaching
Monitor the progress of agents undergoing training
Document individual agent performance
Communicate with the Training Supervisor daily to report challenges
Review and prepare the necessary training materials
Participate in weekly check-ins with the Training Supervisor
Review and analyze feedback from trainees and performance data
Collaborate with Operations Managers to discuss agent performance post-training
Plan and coordinate the training schedule for the upcoming week
Work with the Training Supervisor to make updates to training materials
Meet with Operations Managers & Training Supervisor to discuss agent performance
Roll out weekly PKT
Conduct one internal quality audit per agent per week
Dedicate 4 hours per month to handling live customer calls
Assist in reviewing the overall effectiveness of the training programs delivered
Attend monthly meetings with the Training Supervisor and other trainers
Conduct meetings with Operations Managers to gather feedback
Organize and facilitate monthly refresher training
Prepare a report for the Training Supervisor
Participate in a formal annual performance review
Assist the Training Supervisor in conducting an annual assessment of the training needs
Take part in a comprehensive review of the entire training curriculum
Participate in professional development workshops or certification programs
Help identify key achievements from the training team
Collaborate with the Training Supervisor, Training Manager, and Operations Leaders to develop the strategic training plan
Provide a detailed report on all training activities

Requirements:

At least 1 year of corporate work experience in a learning and development role
Around 80% of English
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool
Above-average problem-solving and decision-making skills
Excellent written and verbal communication skills
Excellent public presentation skills and classroom management
To Live within Guadalajara's Metropolitan Zone

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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Sales Trainer