Sales Team Leader, IKEA

IKEA

Location:
Portugal, Almancil

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Sales Team Leader role at IKEA in Almancil, Portugal, focused on leading a team to maximize sales, prioritize customer experience, and support IKEA's values and commitment to sustainability.

Job Responsibility:

Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching coworkers
Together with your team, you focus on putting the customer first in everything you do within the store shop
Every customer must have a shopping experience that exceeds his or her expectations
You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available)
Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples
You define your individual contribution and goals for delivering the department plan
You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team
You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition
You act quickly on commercial opportunities
changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions)
You and your team actively sales steer to your department’s top-selling products, prioritized products and IKEA service products in order to maximize sales and long-term profitability
You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level
You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability

Requirements:

The right attitude and behaviour to sell actively and help customers
Passion about leadership and people development in the IKEA Way
Understanding of customer behaviour
Understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals
Sales steering
Sales location management/sales space capacity
IKEA product range, including service products
Range presentation
Knowledge about competitors and your local market
The IKEA values reflect your own values

What we offer:

Diverse work environment
Inclusion and equal access to opportunities
IKEA values

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Team Leader