Sales Team Leader, IKEA

IKEA

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Job Description

You lead by example on the shop floor every day—coaching, supporting, and challenging co-workers to keep the customer at the center of everything you do in the store
You ensure that every customer has an outstanding shopping experience that exceeds expectations by maintaining high standards in your area: fully stocked, priced, clean, well-assembled, and available
You co-own department goals with your shopkeeper by setting clear action plans, communicating them effectively, following up with proven solutions, and defining your own contribution to the overall plan
You are passionate about IKEA products and build strong product knowledge within your team, helping both customers and co-workers understand key features and benefits
You proactively identify and act on commercial opportunities—adapting quickly to product availability issues and customer feedback while staying informed about customer needs, local market trends, and competitors
You and your team actively drive sales by focusing on top-selling items, prioritized stock (e.g., overstock), and IKEA service products to ensure strong long-term profitability

You have a strong passion for sales, consistently work towards achieving goals, and are committed to delivering the best for IKEA customers, while fully embodying IKEA’s values
You actively support customers in their buying journey with the right attitude and behavior, backed by a deep understanding of customer behavior
You are knowledgeable about your local market and competitors, and effectively apply the Selling the IKEA way and Pricing the IKEA way manuals in daily operations
You drive results by embracing flexibility, speed, and simplicity, and have a proven ability to make things happen
You are a thoughtful decision-maker who takes responsibility and delegates when needed to ensure efficient teamwork
You are an effective communicator who engages co-workers and customers with warmth, and bring strong numerical, analytical, Excel, and leadership skills to lead the business through people

Employment Type:

Fulltime

Work Type:

On-site work

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