Sales Team Leader, IKEA

IKEA

Location:
United States, Jacksonville

Category:
Sales

Contract Type:
Employment contract

Salary:

23.61 - 33.67 USD / Hour

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Job Description:

Oversee daily operations of the Sales floor team to secure consistent product range presentation and customer shopping experience. Manage, develop, and coach co-workers while ensuring efficient operations, driving sales, and maintaining IKEA standards.

Job Responsibility:

Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer
Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force
Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers
Creates individual development plans to secure succession
Manages resource planning, co-worker relations issues and performance and delegates responsibilities
Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources, and home furnishing expertise to actively sell and meet commercial review standards
Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve
Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer and has the products available at all times for the customer shopping experience to thrive
Secures execution of the commercial calendar, strategies, and workbriefs by partnering with necessary stakeholders
Secures planning and implementation of activities and add-ons throughout the entire store and works with the ComCal and the Com&In team
Handles issues raised by customers and co-workers in a positive and quick manner.

Requirements:

Experience working in a fast-paced, customer-oriented (service or retail) industry
Experience leading and developing people, preferably in a retail environment
Experience in customer service, problem-solving and conflict handling techniques
Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently
Must be able to stand, walk, talk, type, reach, hear, see, and twist more than 46% of the time.

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment.

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Team Leader