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Sales Team Leader

United Kingdom, Enderby Employment contract 31672.50 GBP / Year · Job Posted May 05, 2026
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Job Responsibility

  • Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
  • Provide daily coaching, call listening, and feedback to improve conversion and customer experience
  • Set clear expectations around performance, behaviours, and quality standards
  • Create a positive, high-energy team culture
  • Embed a sales-through-service mindset
  • Monitor sales results, KPIs, quality metrics and pipeline management
  • Identify trends, strengths, and development opportunities across the team
  • Support advisors with objection handling, negotiation techniques, and closing confidence
  • Train new starters and support ongoing development
  • Help advisors recognise buying signals and tailor conversations effectively
  • Act as a role model by leading by example on calls when required
  • Work closely with Operational and Quality teams
  • Share insight and feedback upward to help improve systems, scripts, and processes
  • Contribute ideas that improve efficiency, engagement, and results

Requirements

  • Proven experience leading or coaching a sales or customer service team
  • A strong understanding of sales through service
  • Excellent communication skills with the ability to motivate and influence others
  • Confidence in analysing performance, identifying gaps, and taking action
  • A coaching mindset
  • Strong organisational skills and attention to detail across systems and data
  • Resilience, positivity, and a solution-focused approach
  • Experience in regulated, contact-centre, or property-related environments (desirable, not essential)

Nice to have

Experience in regulated, contact-centre, or property-related environments

What we offer

  • Performance-related commission
  • 25 days holiday + 8 public holidays
  • Option to buy or sell additional holiday
  • Pension scheme & life assurance
  • Enhanced family-friendly policies
  • Employee Assistance Programme
  • Retail discounts
  • Free conveyancing services for your own move
  • An inclusive, supportive environment where leadership development truly matters

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