Sales Team Leader

• Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
• Provide daily coaching, call listening, and feedback to improve conversion and customer experience
• Set clear expectations around performance, behaviours, and quality standards
• Create a positive, high-energy team culture where people feel supported and challenged
• Embed a sales-through-service mindset
• Monitor sales results, KPIs, quality metrics and pipeline management
• Identify trends, strengths, and development opportunities across the team
• Support advisors with objection handling, negotiation techniques, and closing confidence
• Train new starters and support ongoing development
• Help advisors recognise buying signals and tailor conversations effectively
• Encourage strong attention to detail, compliance, and accurate data handling
• Act as a role model by leading by example on calls when required
• Work closely with Operational and Quality teams
• Share insight and feedback upward
• Contribute ideas that improve efficiency, engagement, and results

• Proven experience leading or coaching a sales or customer service team
• A strong understanding of sales through service - building trust before closing
• Excellent communication skills with the ability to motivate and influence others
• Confidence in analysing performance, identifying gaps, and taking action
• A coaching mindset - patient, supportive, and focused on long-term development
• Strong organisational skills and attention to detail across systems and data
• Resilience, positivity, and a solution-focused approach

Experience in regulated, contact-centre, or property-related environments

• Competitive salary
• Performance-related commission
• 25 days holiday + 8 public holidays
• Option to buy or sell additional holiday
• Pension scheme & life assurance
• Enhanced family-friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• Inclusive, supportive environment