Sales Team Leader, IKEA

Sales Team Leader

IKEA

Location:
Malaysia, Johor Bahru

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

To optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

Job Responsibility:

Optimise the IKEA shopping experience in shop and store to secure satisfied customers and increase sales
Motivate and inspire department team using knowledge of IKEA product range and services
Lead by example every day, supporting, challenging and coaching co-workers
Focus on putting the customer first in everything within the store shop
Ensure shop is in excellent shape as new and fully stocked with four merchandising basics in place
Take responsibility for department goals and ensure action plan is in place
Create high level of knowledge about products' features and benefits
Act quickly on commercial opportunities and customer feedback
Actively sales steer to department's top-selling products and prioritised products
Execute meaningful actions based on key performance indicator analysis
Promote IKEA social and environmental commitment

Requirements:

Business-minded and result-driven with a customer focus
Experience of working in a customer and commercial-oriented business
Experience of actively selling through understanding customers and their needs
Open to change/highly flexible
Ability to work together in a team and make quick decisions and take personal initiatives
Ability to prioritise and organise your own work to make efficient use of the time available
Willing to multiskilling, able to work in more than one section/department in the store
Willing to work on weekend, shift hours and public holidays

Additional Information:

Job Posted:
November 02, 2025

Expiration:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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