Sales Team Leader - Kitchen Planning

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience. Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer. Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards. Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve. Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive. Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders. Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team. Handles issues raised by customers and co-workers in a positive and quick manner