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IKEA Logo IKEA · Sales

Sales Team Leader - Kitchen Planning

United States, Stoughton 27.51 - 38.00 USD / Hour · Job Posted March 12, 2026
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Job Description

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience. Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer. Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards. Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve. Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive. Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders. Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team. Handles issues raised by customers and co-workers in a positive and quick manner

Job Responsibility

  • Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience
  • Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer
  • Hires, onboards and trains co-workers
  • Directs the overall selection, onboarding, coaching and development of co-workers
  • Creates individual development plans to secure succession
  • Manages resource planning, co-worker relations issues and performance and delegates responsibilities
  • Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards
  • Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve
  • Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive
  • Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders
  • Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team
  • Handles issues raised by customers and co-workers in a positive and quick manner

Requirements

  • 3 years experience working in a fast-paced, customer-oriented (service or retail) industry
  • 3 years experience leading and developing people, preferably in a retail environment
  • 3 years experience in customer service, problem-solving and conflict handling techniques
  • Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently
  • Must be able to stand, walking, talking, typing, reaching, hearing, seeing, twisting more than (46%) of the time

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
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