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Sales Surveillance Sr. Analyst - Assistant Vice President

Citi

Location:
India , Chennai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Job Responsibility:

Execute assigned surveillance activities according to published productivity standards and deliver prompt, thorough, objective, and accurate analysis, and dispositions
Ensure overall data capture quality and timeliness, especially in description and classification of risks, supporting evidence, motivation determinations and matter lifecycle statuses
Manage production to service level agreements to ensure timely assessment execution and reporting of risks within the business area under surveillance
Maintain and apply a strong working knowledge of the consumer financial products and services sales environment including product design, scorecard and compensation, promotions, and campaigns
Proactively recognize these elements as behavior influencers in risk assessment activities
Make use of data and information from varying systems, repositories, and documents to develop a thorough understanding of the business area under Surveillance including analysis and identification trends, anomalies, outliers, red-flags and risks
Engage in the use of computer assisted assessment tools and techniques to drive high efficiency and effectiveness in surveillance processes
Participate in identification, escalation, investigation, and discussion of potential ethics issues, identify possible risk mitigation actions, and coordinate engagement with owners and stakeholders for substantiated matters
Develop and maintain effective relationships with oversight, business, and functional management to ensure a clear understanding of identified and substantiated risks, causes, potential solutions, and required actions
Influence management in the development of effective and sustainable corrective action and remediation plans as applicable and maintain oversight of corrective actions and remediation plan status to completion
Collaborate with and provide support to additional oversight programs and projects as required by business
Work issues/projects as assigned to support improvements
Ensure a culture of accountability, integrity, and respect

Requirements:

8+ years of prior experience in control, compliance, risk or regulatory management in the banking or credit card industry
Thorough understanding of a sales environment including key behavior drivers and motivating factors
Strong organization and time management skills with the ability to produce high quality work under rigid time constraints
Excellent analytical and critical thinking ability and strong decision-making skills to assess and dimension inherent risk and materiality of issues identified and associated required corrective or remediation actions
Ability to work through ambiguity and piece together data points and information in a cohesive and logical manner to assist in reaching conclusions
Strong organization, prioritization, and time management skills with the ability to produce high quality work under rigid time constraints
Experience using Microsoft Office tools – Excel, PowerPoint, Word, and SharePoint
Excellent written and oral communication skills with demonstrated ability to clearly articulate issues

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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