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Sales Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rochester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Sales Support team member to join our team in a contract role with the potential to become permanent. This position serves as a key link between customers, account managers, and internal operations, helping ensure orders move efficiently from quote to delivery. The ideal candidate is organized, responsive, and comfortable managing customer requests, pricing activity, and order-related coordination in a fast-paced B2B environment.

Job Responsibility:

  • Serve as the primary point of coordination between customers and production teams to support timely and accurate order fulfillment
  • Partner with account managers, logistics personnel, quality teams, planning staff, and procurement contacts to address production and delivery needs
  • Prepare customer pricing by applying internal pricing guidelines and generate quotes based on requested products and order details
  • Process orders within the company system, including entering product information, creating quotes, loading parts, and updating order records
  • Review sales orders for changes and ensure revisions are communicated and implemented correctly across the appropriate teams
  • Respond promptly to customer inquiries related to shipments, including missing items, damaged materials, and documentation discrepancies
  • Maintain customer data and required information within external portals and internal records systems
  • Assemble order documentation, print required forms, and organize sales order packets for internal use
  • Support compliance with company sales, marketing, and import/export requirements while preparing reports on sales activity and open customer orders

Requirements:

  • Experience supporting B2B sales operations or customer-facing order management activities
  • Working knowledge of purchase orders, customer quoting, and sales support processes
  • Ability to coordinate across multiple departments to resolve order, production, and shipment-related issues
  • Strong attention to detail when handling order entry, documentation, and customer information updates
  • Clear written and verbal communication skills with a customer-focused approach to service
  • Comfort using business systems and portals for order processing, reporting, and record maintenance
  • Ability to manage multiple priorities and follow through in a fast-paced environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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