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We are looking for a detail-oriented Sales Support team member to join a team in Seattle, Washington on a Long-term Contract basis. This position helps drive a smooth client and sales experience by preparing pricing documents, maintaining accurate records, and responding to routine inquiries effectively. The ideal candidate is comfortable working across web-based tools and business systems while communicating clearly with both clients and internal partners.
Job Responsibility:
Enter and maintain accurate client and account information across internal systems and databases to support daily sales operations
Prepare client quotes and pricing documentation for direct requests and for members of the sales team
Respond to routine customer questions related to support needs and product information using Zendesk and standardized response templates
Review submitted information for completeness and accuracy before processing sales-related records and documentation
Support inbound communication by addressing basic inquiries and directing more complex issues to the appropriate teams
Use CRM, CPQ, ERP, and related business applications to assist with order support, record updates, and sales administration
Help monitor documentation and transactional details to ensure organized records and reliable follow-through on client requests
Requirements:
Experience in sales support, customer support, or a related administrative role within a business environment
Working knowledge of web-based platforms, internet navigation, browsers, and common digital communication tools
Strong written, verbal, and listening skills with the ability to communicate clearly and professionally
Proficiency with Microsoft Office and familiarity with collaboration and support platforms such as SharePoint and Zendesk
Experience using business systems such as CRM, CPQ, ERP, or similar enterprise applications
High attention to detail with the ability to enter data accurately, review records, and manage multiple tasks effectively
Ability to handle inbound requests, support billing or audit-related tasks, and work efficiently in a structured team setting