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Sales Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dayton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Sales Support team member to join our team in Ohio. This permanent position is ideal for someone who thrives in a fast-moving environment, enjoys keeping order activity organized, and takes pride in delivering accurate information to customers and internal partners. In this role, you will help maintain smooth order processing, support sales and operations teams, and contribute to reliable communication across the business.

Job Responsibility:

  • Manage incoming purchase order activity by entering new orders, reviewing revisions, and confirming information aligns with pricing, lead times, and contract expectations
  • Keep customer-facing and internal order tracking tools current by updating shipment information, schedule changes, pricing adjustments, and other key order details throughout the day
  • Monitor orders from initial receipt through final delivery, identify potential delays or discrepancies, and raise issues promptly to support timely resolution
  • Communicate clearly with customers, sales representatives, and cross-functional teams regarding order progress, exceptions, and next steps
  • Partner with internal departments to process cancellations, engineering or drawing updates, and other order changes while maintaining data accuracy across systems
  • Work closely with logistics contacts to record shipment details, including tracking information and package data, and ensure delivery updates are reflected in dashboards
  • Support quote administration by entering sales-generated pricing information and helping maintain organized records for new business opportunities
  • Prepare and maintain reports related to open orders, backlogs, delivery timing, and fulfillment performance to support operational visibility
  • Coordinate with accounts receivable and customer contacts to resolve invoice questions, confirm receipt of goods, and help promote timely payment processing

Requirements:

  • Demonstrated accuracy and strong attention to detail when handling order information, pricing, and documentation
  • Effective written and verbal communication skills with a customer-focused approach
  • Ability to balance multiple time-sensitive tasks and adapt to shifting priorities in a busy support environment
  • Experience using order management platforms, dashboards, or related business systems to maintain accurate records
  • Background in sales support, customer service, post-sales support, or operations coordination is preferred
  • Familiarity with order entry processes and collaboration with internal teams such as logistics, sales, and accounting
  • Ability to lift up to 30 pounds with or without reasonable accommodation
  • Ability to walk between departments regularly and remain seated for extended periods as needed
What we offer:
  • medical, vision, dental, life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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