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We are looking for a detail-oriented Sales Support team member to join our team in California. This long-term contract position is ideal for someone who thrives in a fast-paced sales environment and enjoys supporting customers and internal teams through each stage of the order process. The ideal candidate will bring strong communication skills, solid order management experience, and the ability to handle both inbound and outbound sales-related activities with accuracy and a strong service focus.
Job Responsibility:
Assist sales representatives and customers by responding to product, pricing, and order-related inquiries in a timely manner
Enter customer orders accurately into internal systems and verify details to help ensure smooth processing and fulfillment
Provide post-sale assistance by addressing order updates, issue resolution, and follow-up communication with customers
Support inside sales efforts through proactive outreach, lead follow-up, and coordination with the broader sales team
Manage inbound requests and outbound customer contact while maintaining a high level of service and care
Track order activity and maintain organized sales records to help ensure accurate reporting and customer support
Work closely with internal departments to resolve order discrepancies, shipment concerns, or service-related questions
Requirements:
At least 3 years of experience in sales support, customer service, or a related commercial support role
Hands-on experience with order entry and processing in a fast-paced business environment
Familiarity with post-sales support, including customer follow-up and issue resolution
Background in inside sales and comfort handling both inbound and outbound communication
Strong verbal and written communication skills with a customer-focused and detail-oriented approach
High attention to detail and the ability to manage multiple priorities with accuracy
Proficiency with standard business systems and tools used for sales coordination and recordkeeping