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Sales Support Supervisor

United Kingdom, Ballyclare · Job Posted May 05, 2026
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Job Description

Brook Street Recruitment is currently working on behalf of a leading commercial vehicle business to recruit a Sales Support Supervisor. Role Overview Reporting to the General Manager, this is a key aftersales support position responsible for overseeing efficient sales order processing, accurate delivery coordination, and providing dependable support to the sales team. The successful candidate will act as a central link between customers, sales, logistics, and procurement, ensuring seamless operations and a high standard of customer satisfaction.

Job Responsibility

  • Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
  • Coordinate all sales support and order processing functions across the business
  • Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
  • Liaise with depot parts teams to schedule and track deliveries
  • Monitor order progress and provide proactive updates to customers and sales representatives
  • Support the sales team with quotations, pricing, and product availability queries
  • Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
  • Maintain up-to-date product, pricing, and inventory data within internal systems
  • Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
  • Assist with the implementation of sales promotions and special offers relating to parts and accessories
  • Contribute to the development of the product range by identifying new opportunities and monitoring market trends
  • Undertake additional duties as required in line with the role

Requirements

  • Previous supervisory or team leadership experience is highly desirable
  • Proven experience in a sales support and customer service environment is essential
  • Understanding of field-based sales operations
  • Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
  • Demonstratable commercial awareness and analytical ability
  • Confident decision-maker with strong negotiation skills
  • Excellent communication skills, with the ability to build credibility at all levels
  • Experience coordinating across multiple departments
  • Proactive, flexible, and methodical approach to work
  • High level of accuracy and attention to detail
  • Self-motivated, with the ability to work under pressure and adapt to changing priorities
  • Strong time management skills and ability to work independently
  • Experience producing operational reports and using data to drive decisions
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel
  • Full, valid driving licence

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