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Sales Support Supervisor

United States, Milwaukie · Job Posted May 29, 2026
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Job Description

Charlie Gilmur with Robert Half is looking for a Sales Support Supervisor to lead daily sales support activities while remaining actively involved in hands-on administrative and customer-facing work. This position supports efficient order fulfillment, accurate billing, and responsive communication across customers, vendors, and internal teams in Milwaukie, Oregon. The role also guides Sales Assistants through coaching, work coordination, and performance oversight to help maintain strong service standards in a fast-paced wholesale distribution environment.

Job Responsibility

  • Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule
  • Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery
  • Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems
  • Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment
  • Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail
  • Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly
  • Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making
  • Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly
  • Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards

Requirements

  • Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment
  • Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development
  • Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims
  • Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information
  • High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications
  • Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders
  • Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality

What we offer

  • Access to top jobs
  • competitive compensation
  • free online training
  • medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
  • eligibility to enroll in company 401(k) plan (for contract/temporary professionals)

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