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Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule
Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery
Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems
Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment
Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail
Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly
Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making
Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly
Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards
Requirements
Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment
Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development
Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims
Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information
High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications
Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders
Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality