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Sales Support Supervisor

United States, Milwaukie · Job Posted May 29, 2026
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Job Responsibility

  • Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule
  • Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery
  • Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems
  • Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment
  • Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail
  • Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly
  • Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making
  • Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly
  • Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards

Requirements

  • Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment
  • Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development
  • Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims
  • Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information
  • High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications
  • Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders
  • Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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