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Sales Support Specialists

South Korea, Gwangmyeong-Si, Gyeonggido · Job Posted May 05, 2026
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Job Description

The person we’re looking for is a self starting, data savvy sales performance specialist who can operate as a team of one turning insights into action with pace. An analytical storyteller with deep fluency in IKEA tools, processes, and cycles, they build clean data pipelines with the Digital Hub in China to get the right data to the right place, then translate it into clear pricing, supply forecasting, and sales activation decisions. Equally at home in spreadsheets and on the shop floor, they hardwire performance rhythms (dashboards, KPI follow up, A/B tests) across our omnichannel reality, spot deviations early, and mobilize Business Leaders to course correct. Pragmatic and hands on, they handle the necessary administration (range dimensioning, sales steering tools, comms proofing) while pushing for higher conversion, cross sell, and add on opportunities. A natural connector, they align Digital, CFF, Communications, Sustainability, BNOF, People & Culture, and Stores around one plan, one truth of data, and communicating crisply across time zones and cultures, with high ownership and a strong bias to action. This position will reports to Pricing & Performance and Quality Manager in IKEA Korea Service Office.

Job Responsibility

  • Work closely together with the digital hub to make sure the right data lands at the right place
  • Coordinate setting prices and supply forecasting across the Home Furnishing Business area
  • Ensure pricing and supply forecasting support achieving the target financial frame
  • Perform selling administrative tasks including range dimensioning, activity-related administration, range management, proof reading e.g., of commercial communication, updating sales steering tools, reporting, and sales monitoring in order to support Business Leaders
  • Monitor sales and gross margin performance, identify deviations, and activate the business via Business Leaders
  • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF, Communications, Sustainability, BNOF, People & Culture)

Requirements

  • Self starting, data savvy sales performance specialist
  • Ability to operate as a team of one turning insights into action with pace
  • Analytical storyteller with deep fluency in IKEA tools, processes, and cycles
  • Build clean data pipelines with the Digital Hub in China
  • Translate data into clear pricing, supply forecasting, and sales activation decisions
  • Equally at home in spreadsheets and on the shop floor
  • Hardwire performance rhythms (dashboards, KPI follow up, A/B tests) across our omnichannel reality
  • Spot deviations early and mobilize Business Leaders to course correct
  • Handle necessary administration (range dimensioning, sales steering tools, comms proofing)
  • Push for higher conversion, cross sell, and add on opportunities
  • Natural connector aligning Digital, CFF, Communications, Sustainability, BNOF, People & Culture, and Stores
  • Communicate crisply across time zones and cultures
  • High ownership and strong bias to action
  • Broad knowledge of IKEA tools, processes and cycles
  • Broad knowledge of data analytics and the performance metrics for selling
  • Good knowledge of the IKEA omnichannel reality and online customer behaviours
  • Good knowledge of operational plans and goals as well as follow up on KPIs
  • Broad knowledge of how consumer acts, feels and behaves in a retail environment
  • Broad knowledge about the local market environment
  • Broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news)
  • Broad knowledge of how to optimise the customer experience across physical and digital touchpoints
  • Broad knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling

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