Sales Support Specialist Job at Social Value Portal Ltd (London)

Sales Support Specialist

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As our business continues to grow, and our geographical reach widens, our customers' experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers. The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task - all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure.

Job Responsibility:

Taking, confirming and inputting customer orders
Monitoring customers and liaising closely with commercial, logistics and quality departments
Inputting purchase orders
Dealing with customer queries and responding in a timely manner
Sending requested quality documents to customers and liaising with the Quality team when necessary
Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
Assisting with lead qualification
Arranging and following up on samples
Logging opportunities and quotes in the CRM system
Supporting sales reps with follow-ups on open quotes, opportunities and sample requests
Updating CRM data to ensure sales reps have accurate and up-to-date information
Assisting with the preparation of tender documents or contract renewals
Acting as the first point of contact for internal requests on behalf of the sales team
Ensuring sales reps are informed of any customer issues, delays or operational changes
Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
Monitoring shipments to customers when necessary and ensuring high levels of customer service
Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
Producing reports for senior managers
Making travel arrangements for senior managers and, as required, for members of the commercial team
Any other task at manager's discretion

Requirements:

Fluency in English is essential and an additional European language is highly desirable
Proven experience in a commercial, sales support, or analytical role
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Excellent communication, interpersonal, and customer service skills (internal and external)
Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas)
Power BI or similar BI tools are highly desirable
Sound understanding of CRM and/or ERP systems and their functionalities
Confident interpreting data and providing actionable insights to support commercial teams
Professional, proactive, and results-driven with a strong business acumen
Able to work under pressure, meet deadlines, and adapt to an evolving business environment
Commitment to customer service (internal and external)

Nice to have:

Power BI or similar BI tools are highly desirable
An additional European language is highly desirable

What we offer:

Personal growth, including training and development opportunities
Health Cash Plan
Subsidised gym membership

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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