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Baxter Logo Baxter · IT - Administration

Sales Support Specialist

United States, Houston Employment contract 40000.00 - 55000.00 USD / Year · Job Posted July 13, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Process, review, and track customer and sales orders in accordance with established procedures and quality standards
  • Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support
  • Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information
  • Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity
  • Support lead processing and new account setup activities that contribute to business growth
  • Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments
  • Prepare operational reports, maintain exception logs, and escalate customer or patient concerns in accordance with company procedures
  • Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals

Requirements

  • High school diploma or equivalent
  • 1+ years of customer service, sales support, account support, order management, or related experience
  • Experience processing orders, maintaining customer accounts, or supporting operational workflows
  • Experience working with billing, pricing, account management, or customer records
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Nice to have

  • Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms
  • Experience in healthcare, medical device, patient support, or other regulated industries
  • Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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