Sales Support Specialist Job at Robert Half (San Diego)

Job Description

Robert Half is partnering with a growing construction company seeking a detail-oriented and customer-focused Sales Support Specialist with prior construction industry experience. This role supports the sales, estimating, and project teams by managing client communications, coordinating order activity, and ensuring timely and accurate updates throughout the project and sales lifecycle. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced construction environment where customer service, accuracy, and communication are key.

Job Responsibility

Provide administrative and operational support to the sales and project teams within a construction environment
Serve as a primary point of contact for customers regarding order status, project updates, and general inquiries via phone and email
Respond promptly to client requests for order tracking, delivery timelines, material availability, and project updates
Coordinate and communicate updates between internal teams (sales, estimating, operations, and project management) and external clients
Prepare, organize, and track bids, proposals, contracts, purchase orders, and project documentation
Maintain accurate and up-to-date records in CRM systems and internal databases
Support estimating and sales teams with follow-ups, bid status updates, and client communications
Process and monitor purchase orders, change orders, and invoicing documentation as needed
Assist in resolving customer issues by investigating order discrepancies and coordinating internal resolution
Schedule and coordinate meetings, deliveries, and project timelines as needed
Ensure all client communications are handled professionally, accurately, and in a timely manner
Support reporting, data entry, and pipeline tracking for active construction projects

Requirements

2+ years of experience in Sales Support, Customer Service, Project Coordination, or Administrative support within the construction industry (required)
Strong understanding of construction processes including ordering, scheduling, and project flow
Experience handling high-volume customer communication via phone and email
Proven ability to manage order status updates, customer inquiries, and issue resolution in a timely manner
Familiarity with construction terminology, bids, RFIs, submittals, and change orders preferred
Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
Experience with CRM or construction management software strongly preferred
Strong communication skills with a customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
High attention to detail and accuracy

Nice to have

Familiarity with construction terminology, bids, RFIs, submittals, and change orders
Experience with CRM or construction management software

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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