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The Sales Support Specialist at Bison in Mexico is to provide comprehensive support to the sales team in achieving their goals and objectives. This role is crucial in ensuring smooth operations and effective communication between the sales team, customers, and internal departments. The Sales Support Specialist acts as a liaison, handling administrative tasks, coordinating sales activities, and providing assistance throughout the sales process.
Job Responsibility
Administrative Support: Assisting with the preparation of sales proposals, contracts, and presentations. Managing sales documentation, including maintaining accurate records and databases
Customer Service: Providing exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner
Sales Coordination: Coordinating sales meetings, appointments, and travel arrangements for the sales team. Facilitating communication between sales representatives and clients to ensure smooth interactions and timely follow-ups
Order Processing: Managing the order processing workflow, including order entry, tracking, and fulfillment. Collaborating with internal departments such as logistics and operations to ensure timely delivery of products and services
Market Research: Conducting market research and analysis to identify potential leads, market trends, and competitive intelligence. Providing valuable insights to the sales team to support strategic decision-making
Sales Reporting: Compiling sales reports and metrics to track performance, analyze sales data, and identify areas for improvement. Generating regular sales reports for management review
Training and Support: Providing training and support to sales team members on sales tools, systems, and processes. Assisting in the onboarding of new sales representatives and ensuring they have the necessary resources to succeed
Requirements
Bilingual or fluent in Spanish and English, with excellent verbal and written communication skills
Previous experience in sales support, customer service, inside sales, or transportation/logistics
Knowledge of cross-border logistics, customs procedures, and documentation
Strong organizational, administrative, and time-management skills with the ability to manage multiple priorities effectively
Experience working with CRM systems and Microsoft Office applications, including Excel and PowerPoint
Proficiency in relevant software and tools for route planning and documentation
Ability to work in a fast-paced and dynamic environment
Strong interpersonal, problem-solving, and decision-making skills
A customer-first mindset with exceptional attention to detail and a commitment to delivering high-quality service
What we offer
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams